I look after the checkout area, the service counter and the front door. So, the first part of my day is making sure those areas are neat and tidy and ready to go.
When we’re busy, we might have to move staff around to meet demand. I have to make sure we’ve got the team members in the right areas and that they’re doing what they’re meant to do.
This job is all about customer service. We’re in the business of keeping the customers happy and making sure we’ve got the team member to do that.
As long as the customers are being looked after, we can laugh, have fun, even get the customer involved. It’s just all about enjoying your job
I was with the company for 5 years a long, long time ago. I left for 5 years and now I’ve been back for 23 years!
I’ve been here long enough that I’ve seen three or four generations of customers come through the store. I’m now serving people who were babies in prams with their mum or grandmother back in the day. I love that. I love seeing the people I’ve watched grow up come into the store. I enjoy the customer service side of things so much, it’s all worth it.
I started here when I was pretty young. I probably had a bit of an attitude. I think I’ve just matured and become a better person. And I think it’s because you can’t just come in here with an attitude. You’ve got to be responsible, do the right thing, turn up on time and be a decent person. It’s good for everyone and our customers deserve it.
My thing is that if you don’t want to be here, you don’t have to. So, our workplace has to be a happy place. We have a lot of fun, we laugh, and I think we’ve got a perfect team! The store itself is really bright, too. We had refurbishments a few years back and it looks fantastic. The store has lots of light and space. It’s beautiful.
With a good store, a good team and good management, it’s a winning combination. I think that’s why I’ve been here so long. I just enjoy the job.