This is my fourth year with BIG W, but I’ve been in retail for 20 years all-up. I found the job online, applied, interviewed and got it. Working in Fill has been great, so that’s where I’ve stayed. I like it because you can see the achievement in what you do. And the hours suit me perfectly. Honestly, I love my job. The team here is really good, which is a big part of it. We all help each other and get along well. And the store is bright, breezy and very friendly. It’s easy for the customers to find things and we’re usually very well-stocked

Since I’ve been here, I’ve really learnt to take my time with customers. They’re always friendly and usually just need a bit of help finding things. If you take the time to help them and have a chat, it’s really rewarding. Obviously, we’ve got our work to do, too. It’s about finding a balance so you can get the job done and make the customers feel welcome.

Mostly I think you’ve got to be friendly if you want to work here. Aside from the day-to-day stuff like stocking the store, our main job here is making our customers feel welcome and helping them out with whatever they need. That’s something I didn’t fully realise until after I started here. Now it’s something I really love. Since I found BIG W after 20 years of retail, I’m here to stay.