I started working in this hotel back in 2002. It was trading as an independent hotel when BWS bought it in 2006, so I came over with them. The first BWS manager was really good. I really welcomed what they bought and the new way of working. But what I really enjoyed was connecting with all the new team members. I still do.

Our team is a really good team. We’re a good group of people that work well together. We’re a pretty cool little family. You can rely on each other and know you’ll be there for each other. And I love the community I serve. I’ve been there so long, I feel like I know everybody. And if I don’t know them, I feel like I will.

I’ve always loved customer service. I’m there for the customer. Because we’re the last bottle shop for people headed north to Port Douglas, we get a lot of tourists. It’s lovely to meet them, have a chat, hear where they’re from and find out where they’re going. It’s always fun in our store and people enjoy the atmosphere when they come in.

I’ve been lucky enough to be a relief manager store and I loved the experience. I got to lead a great team which makes it really easy. It’s so good when you can walk into a store to find the team know their roles and do them really well.