I started at BWS three years ago. I handed in my resume, interviewed with the store CEO and, after a few checks, got the call to start straight away. I’m studying to be a teacher, so I was excited by the prospect of what I could learn on the job. Especially from those around me.

We have a really supportive core network of staff who have taught me so much. Especially how to be responsive and adaptive to change. For example, train stations opened close to our store, which meant learning about a different group of customers and adapting our stock accordingly. Everyone in BWS needs to be able to adapt, because every day can throw a new challenge.

I’ve always been a people person, so this job suited me perfectly. I’d had some customer experience before I begun, but I’m always looking to grow. Working with such a special team has made this really easy. They taught me that making extra steps to excite customers and taking on customer feedback is essential.

We recently had an influx of customers from other countries so we took an opportunity to order a wider variety of international stock. Our customers really loved it and the response we received was incredible. I’m always trying to do things like that to make the store as great as it can be.