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< Janine, Team Member
I think I'm a bit lucky because I get on well with so many of the customers. If you don't enjoy it, what's the point?
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My Day

It starts with friendliness

We’re all very friendly here, and I’m quite a happy person, so I find it quite normal to go in there and welcome people to the store.

Taking note

Keeping the front of the store tidy is a big deal. It’s the first thing the customers see, and it helps to create the ambience of the store.

Greeting customers

It’s important to just be happy and enjoy the job. I’ve always got something interesting happening with my customers. It gets to a first-name basis in a lot of cases, which is amazing!

Brightening days

You have to make sure that, as much as possible, every customer that comes in is happy and accommodated.

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How I got my start

I started here when the store opened five years ago! I was after a change. Something more interesting than what I was doing. And it’s been great!

Everyone here seems to know just what they need to do to get their jobs done, and we all have a pretty good time. The store has a really fun vibe to it. I had a lady come in the other day, who said, “I love coming to this store! Everyone here is so friendly and as soon as you walk in that door there’s something that makes you feel happy and nice.” So that was a bit of a pat on the back!

Our customers are all very interesting, and very different. But they’re friendly, so it’s just easy. We talk a bit more about wine here than other stores maybe. And that’s another thing - I reckon before I started working at Dan Murphy’s, my knowledge of wine and other alcohol was probably not so great to be honest! But it’s definitely improved in the time I’ve been here. I’ve learnt about different nuances in wine like bouquets and bodies – stuff I wasn’t really aware of.

My favourite thing about this job is just being ‘up’. Being happy and enjoying it. If you don’t enjoy it, what’s the point? I think I’m a bit lucky because I get on well with so many of the customers. And I think it just takes a bit of customer awareness. If you’re dealing with customers you’ve got to deal with them in the right way.

What I've learnt
1
Be patient
When you’re dealing with customers, you have to be patient and diplomatic with how you handle various situations. You work out if they’re happy or not and find a way through it.
2
Be happy
Be friendly, be spontaneous, and just be happy. Those are the things we do, to have great interactions with the customers. I’m just happy to be here, honestly. So it makes it easy.
3
Be helpful
Unless you’re working in a bar, I don’t think that many people have a serious liquor knowledge. So our experts are here to help our customers discover something new.
If I could choose any bottle from my store
I think the Kalleske Clarry’s GSM. It’s amazing.
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