My role is mostly about team engagement, so a big part of my day is speaking to the team. We do that as a group, but I also check in on them personally with some one-on-ones.
The aesthetics of the store are important, and it’s more than just being tidy. I’ll research what’s trending and figure out the next display I could be putting up, or what the customers might want.
I deal with a lot of suppliers who want to get their products on the lips of our team members, so we can start selling. So talking with them is a daily occurrence.
Customer experience is obviously a big part of the day, which I love. I’m such a people person, and I enjoy being with my team, so that part is great.
I’ve been with Dan Murphy’s for two years now. I started at my local store in Hurstville, then Alexandria. Now I’m in Double Bay. This store’s quite special, I think. But what really makes it special for me is my team. We have some high expectations from the customers in this area, so it really challenges you and makes you strive to be the best.
You can learn so much working at Dan’s, but you’ve got to be prepared to drive it yourself. Even though I came from hospitality, I think I only had minimal alcohol knowledge when I started here. I used to only drink New Zealand Sav Blanc, and I would enjoy some beers too, but generally wouldn’t really understand what I was drinking. But you work out how far you want to take your knowledge. In just two years, it’s really developed. Now I can appreciate what I drink. I can smell a wine and pick the bouquet, and I can taste the flavours that everyone else is talking about!
Working at Dan Murphy’s is amazing, but it’s not just about liking customer service. It’s about actually enjoying giving your customers a great experience.
So I’m loving it here and I’m loving my role. I’ve never driven to work not wanting to be here. I enjoy it, and I enjoy that it’s different every day. And I know Woolworths and Dan Murphy’s just have so much opportunity. I don’t know exactly what my next role will be, but it’s really exciting, and it’s a comfort, knowing that opportunity is there.